Seems to be a problem with pm's and thread updates

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Seems to be a problem with pm's and thread updates

Post by mole on Thu Sep 09, 2010 1:53 pm

Several people have reported not receiving pm's ... I am also not getting thread update emails either ... I have just checked this now.
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Re: Seems to be a problem with pm's and thread updates

Post by Julie on Thu Sep 09, 2010 2:01 pm

I have checked your profile and it is set to receive email alerts great1

People who are not receiving pms.........Please make sure you are checking your messages every day. You will only receive ONE email stating you have a pm even if you have 10 messages.

Please can members also make sure you are sending messages correctly, the messages will remain in your outbox until they have been read..........

Anyone who is having any difficulties please do alert a member of staff, thankyou1
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Re: Seems to be a problem with pm's and thread updates

Post by kats_n_greys on Thu Dec 16, 2010 8:23 pm

I'm not receiving any notification of pm's or anything.
Don't get any emails at all.

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Re: Seems to be a problem with pm's and thread updates

Post by Julie on Thu Dec 16, 2010 8:37 pm

Alicia, i've checked your profile and your settings are correct to receive both messages and emails scratch

It might be worth you changing your email address if you can use another one?

If so, pm it to either myself or Sal and we can change this for you. It may rectify the problem.
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Re: Seems to be a problem with pm's and thread updates

Post by kats_n_greys on Thu Dec 16, 2010 9:32 pm

Julie wrote:Alicia, i've checked your profile and your settings are correct to receive both messages and emails scratch

It might be worth you changing your email address if you can use another one?

If so, pm it to either myself or Sal and we can change this for you. It may rectify the problem.

I only have one email address sorry, although I did receive this as an email Very Happy

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Re: Seems to be a problem with pm's and thread updates

Post by Julie on Thu Dec 16, 2010 10:21 pm

Shall we see how it goes? Very Happy
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Re: Seems to be a problem with pm's and thread updates

Post by mole on Fri Dec 17, 2010 10:12 am

I do think this problem is intermittant with random members ... as it's happened to me in the past and still does now ... but only occasionally.

I'm sure it's a forumotion problem personally as it comes and goes and wouldn't do if it was an email addy thing. I've never changed my email and the problem rectifies itself without my doing anything.
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Re: Seems to be a problem with pm's and thread updates

Post by Sal on Fri Dec 17, 2010 11:26 am

it is frustrating when we can't do much to help. All we can do is log in regularly and check the pm box great1
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Re: Seems to be a problem with pm's and thread updates

Post by mole on Thu Jan 06, 2011 11:38 am

I know this isn't Admin's fault but I do seriously think that pm's are not always getting through to some members which could effect transport runs.

Not everybody can log on every day (which is what you need to do with urgent stuff) and the pm system means that you don't have to.

IMO it's near enough one of the most important services forumotion should make sure works correctly.

I know I know nobody can do anything about it ... but I need to vent angry1
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